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Live chat is fastest. Average first response 1m 47s. For complex tickets we publish a named owner and a tracking number — no black box.
Live chat
Real-time human support. Average first response 1m 47s. Available in English, Spanish, Arabic, French.
Open chat →Email desk
For non-urgent issues. We reply within one business day, often inside two hours during US/EU sessions.
Email support →Help centre
500+ articles, walkthroughs, and runbooks covering every screen on the platform.
Browse articles →Submit a ticket
For complex cases that need investigation. You get a tracking number and a named owner.
Open ticket →Six categories.
382 articles.
Account & KYC
Sign-up, verification levels, profile, account types.
Deposits & withdrawals
Funding rails, withdrawal flows, network fees, and limits.
Trading & orders
Order types, tickers, slippage, fee schedules.
P2P trading
Marketplace mechanics, escrow, dispute resolution, merchant verification.
Security & privacy
2FA, anti-phishing, device management, recovery flows.
Technical issues
API, browser quirks, mobile app, performance.
Short answers.
No fluff.
If your question isn’t here, live chat will give you a real human in under two minutes — every hour of every day.